Managed front desk service for aesthetic clinics
Your front desk is with a patient. The phone is still ringing.
We pick up the calls your front desk can't, while they're with a patient, on another line, or gone for the night, and book the consultation before the caller hangs up.
Hear a real call
A real call to our demo clinic. Nobody is reading from a script. Unedited except the caller’s phone number, bleeped for privacy.
The voice answering is an AI agent, not a person.
Jump to a moment
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Transcript
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Across the industry
Where clinics lose booking opportunities
37% of calls to beauty and wellness businesses go unanswered — and 82% of those happen while the business is open.
A review of 105 studies found an average medical appointment no-show rate of around 23%.
Those are industry numbers. Here's the one that matters: how many people called your clinic yesterday while your front desk was busy, and what happened to them?
Your phone system may show a missed number. It won't show what the caller wanted, or whether anyone called back.
Finding out starts with a 15-minute front desk audit.
Book a 15-minute front desk auditEstimator
Run the numbers on your own assumptions
Three inputs, all yours to set. Nothing is calculated until you've set or accepted all three.
What it does
Open or closed, every call is covered.
- Answers when your team is with a patient, on another line, at lunch, or gone home.
- Books the consultation during the call.
- Captures name, number, treatment interest and preferred time.
- Logs every call, booked or not, so your team can ring back. See the list
- Confirms the booking with the patient by text.
- Reports monthly: calls answered, consultations booked, who got missed.
Every caller, on a list. Including the ones who didn't book.
Someone asks about price. Someone wants a Saturday you don't have. Someone hangs up halfway through.
Each goes on the list with name, number and what they wanted, so your team can call back.
| Time | Caller | Wanted | Outcome | Next step |
|---|---|---|---|---|
| 10:12 am | Jordan M.07700 900184 | Lip filler consultation | Booked | Thu, 2:30 pm |
| 11:47 am | Priya S.07700 900623 | Anti-wrinkle pricing | Not booked | Call back, prefers mornings |
| 12:35 pm | Dana R.07700 900417 | A Saturday appointment | Not booked | Offer next Saturday |
| 3:05 pm | No name given07700 900952 | Laser hair removal | Hung up mid-call | Call back |
| 7:48 pm | Alexis T.07700 900309 | Hair restoration consult | Booked | Mon, 11:00 am |
What a managed service means
You're not buying software. You're getting it run for you.
Configured around your clinic
Your hours, treatments, booking rules and the way your team works.
A named person reads your call logs
That's Harry, not a dashboard login.
A monthly review
What it got wrong, and what was changed.
It changes when you do
New hours, treatments or staff.
How it works
Answer
Whenever your team can't, day or night.
Book or capture
Books the consultation, or takes the caller's details.
Follow up
A text confirmation to the patient. Callback list to your team.
Report
Monthly results, and what was changed.
Before you put us on your phone line
Setup
We configure it around how your front desk works. You hear it handle test calls, and nothing goes live until you sign off, on a date you get in writing.
What it works with
The phone line and booking system you already use. We confirm how during the audit, before you commit.
Clinical boundaries
No diagnosis, treatment advice or price quotes. Those go to your team.
When something goes wrong
- It misunderstands a caller: the call is on your list and in the monthly review.
- It can't book: it takes the details for your team.
- A caller needs a person: it's on your list to call back.
- Something breaks: email harry@dareelevate.com.
Privacy
Collected: name, number, treatment interest, preferred time. Seen by your team and Harry. Where it's stored and for how long is agreed in writing before go-live.
No compliance claims. Bring your requirements to the audit.
The audit
A 15-minute look at how calls reach your front desk. If it's a fit, next steps go in writing. If not, I'll tell you.
Who it's built for
Established clinics with more than one provider and enough calls that some already go unanswered.
Why one booking matters$164 average spend per visit at a medspa.
Just opening, or catching nearly every call? You may not need this yet. The audit will tell you.
Who you'll work with
I'm Harry (Iqbal Singh). I set up your service, read your call logs, and I'm who you contact if anything breaks.
- harry@dareelevate.com
- DareElevate is operated by Iqbal Singh.